5rrr Privacy Policy — We Keep Your Information Safe

Last updated: 2026

Introduction & Scope

5rrr is a trusted online betting and casino platform in Bangladesh. We believe that the personal privacy of our users is a fundamental right. This Privacy Policy explains how 5rrr collects, stores, uses, and protects your information.

This policy applies to 5rrr's website, mobile version, and all related services. By using our platform, you are considered to have agreed to the terms of this Privacy Policy.

This policy may change from time to time. For any significant changes, we will notify you through the platform. The latest version of the policy will always be available on this page.

Data Collection & Use Provisions

1 What types of information we collect

When you create an account on 5rrr, use our services, or contact us, the following types of information may be collected from you:

Identity information: Your full name, date of birth, and verification information related to your national ID card or passport.
Contact information: Email address and mobile number (particularly those linked to bKash, Nagad, Rocket, or Upay).
Financial information: Details of deposit and withdrawal transactions, and information related to your mobile banking accounts.
Technical information: IP address, browser type, device information, operating system, and the time and date of login.
Usage information: Details of your gaming activity, betting history, and your favourite games and categories.
Communication records: Details of your conversations with our support team via live chat or email.

2 How we collect information

5rrr collects your information in the following ways:

Directly provided information: Information you provide during account registration, profile updates, transactions, or support requests.
Automatically collected information: Information collected through cookies and similar tracking technologies when you visit our platform.
Information from third parties: Information received through identity verification service providers or fraud prevention systems.
Information from payment processing: Transaction information from mobile banking services such as bKash, Nagad, Rocket, and Upay.

3 Purpose of using information

5rrr uses your personal information for the following purposes:

To create, manage, and verify your account.
To process financial transactions, including deposits and withdrawals.
To provide bonuses, rewards, and promotional offers.
To ensure platform security and to prevent fraud and unlawful activity.
To personalise your experience and recommend relevant games and services.
To improve platform performance and develop new features.
To keep you informed about important account updates, policy changes, and service updates.
To meet legal and regulatory obligations.
To ensure responsible gaming and to identify risky behaviour.

4 Cookies & tracking technologies

5rrr's website uses cookies and similar technologies. Cookies are small text files stored in your browser that make your next visit easier. We use the following types of cookies:

Essential cookies: Essential for the core functionality of the platform — such as maintaining login sessions.
Functionality cookies: To remember your preferences and settings.
Analytics cookies: To understand how users use our site — this information helps us improve the service.

You can disable cookies at any time by changing your browser settings, though this may limit some functionality of the platform.

Data Sharing & Security Measures

5 Sharing information with third parties

5rrr does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

Service partners: Selected partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support — they only have access to the information that is necessary.
Legal obligations: In response to a court order or a lawful request from a government authority.
Business transfers: In the event of a company merger or acquisition, though you will be notified at that time.
Security protection: To prevent fraud, money laundering, or other unlawful activity.

Any third-party partner is contractually bound to comply with 5rrr's privacy standards.

6 Data security measures

5rrr has adopted industry-standard technical and administrative measures to protect your personal information:

SSL encryption: All data transmission on our platform is encrypted using SSL/TLS technology.
Secure data storage: Your information is stored on secure servers and is protected from unauthorised access.
Access controls: Only authorised personnel have access to the information necessary to carry out their duties.
Regular security reviews: Our systems and processes go through regular security testing.
Password hashing: Account passwords are never stored directly — only encrypted hashes are stored.

Please note, however, that no method of transmitting information over the internet or storing data digitally is completely secure. It is your own responsibility to keep your account password private and to avoid logging in from unfamiliar devices.

7 Data retention period

5rrr retains your personal information for as long as it is needed for the relevant purpose or as required to meet legal obligations. Generally:

Information for active accounts is retained for as long as the account remains active.
Even after an account is closed, information may be retained for a specific period to meet legal and regulatory requirements.
Records of financial transactions may be retained for an extended period for accounting purposes and fraud prevention.
Records of communications with the support team are retained for a limited period.

8 International data transfers

5rrr is a global service and your information may be processed or stored on servers located outside Bangladesh. Wherever your information is held, we ensure it is protected in accordance with the standards of this Privacy Policy.

For international data transfers, we take appropriate protective measures, such as contractual data protection terms.

Your Rights & Special Provisions

9 Your rights regarding your information

As a user of the 5rrr platform, you have the following rights over your personal information:

Access: The right to know what information we hold about you.
Right to rectification: The right to request correction of inaccurate or incomplete information in your profile.
Right to erasure: The right to request deletion of your information in certain circumstances — however, where legal obligations exist, complete deletion of all information may not be possible.
Restriction of processing: The right to request that processing of your information be limited in certain cases.
Data portability: The right to receive your personal information in a structured and readable format.
Right to object: The right to object to the use of your information for marketing or profiling purposes.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

10 Privacy of minors

5rrr is operated for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is followed during account registration.

If we are informed that information from a minor has been collected inadvertently, we will delete it immediately and close the associated account.

11 Marketing communications & preferences

5rrr may send registered users relevant offers, bonuses, and promotional information. At any time, you may:

Change your marketing communication preferences from your account settings.
Contact our support team to stop marketing emails or notifications.
Use the "unsubscribe" link in any marketing email.

Please note that even if you stop marketing communications, important account notifications (transaction confirmations, security alerts, etc.) will continue to be sent.

12 Third-party websites & links

The 5rrr platform may occasionally contain references to third-party websites. These external websites have their own privacy policies and 5rrr is not responsible for them. We advise you to read the privacy policy of any external site before visiting it.

Policy Changes & Contact

13 Changes to this policy

5rrr reserves the right to change or update this Privacy Policy from time to time. For significant changes to the policy:

The updated policy will be published on this page and the "Last updated" date will be changed.
If the changes significantly affect how your information is used, we will send a notification to your registered email address.
Continued use of the platform after changes will be considered as your agreement to the new policy.

We therefore advise you to check this page regularly and stay informed about the latest Privacy Policy.

14 Complaints & review process

If you believe that your personal information has been processed in violation of this Privacy Policy, you may:

Contact our support team directly to file a formal complaint.
We will investigate all complaints seriously and respond in writing within a reasonable time.
If our response does not satisfy you, you may appeal to the relevant authority.

Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact the 5rrr support team. Our team provides assistance in both Bengali and English.

Live chat support

Contact us directly through our live chat. We are ready to serve you 7 days a week, 24 hours a day.

24/7 support available

Email contact

For written requests or complaints regarding privacy, please contact us by email:

[email protected]

After receiving a formal request regarding your information, we will try to respond as quickly as possible. For complex requests, more time may be needed, in which case we will keep you updated.

Related Pages

To learn more about our terms of service, responsible gaming policy, and frequently asked questions, please see the pages below:

5rrr Privacy Policy — Your information is safe with us